Privacy Policy

Provet Pty Ltd ABN 47 076 468 481 and associated Companies

Thank you for visiting the VetZone Website at ("the Website"). We know that You care about how information about You and Your pet is used and shared. This document sets out our Privacy Policy ("Policy"), and Your visit to the Website is subject to this Policy. Provet reserves the right to change and update this Policy at any time, with such changes effective immediately upon posting to the Website. If the Policy changes, a notice will be posted to the Website advising you of this. It is your responsibility to ensure that you are aware of recent changes to the Policy.

If you visit or contribute to the Website, you accept this Policy and consent to any disclosures made in accordance with this Policy. Please take the time to read it carefully. Please also review our Disclaimer and Terms of Use, both of which also govern Your visit and use of the Website.

Children may only use this Website with appropriate adult supervision from a parent, guardian or other adult. Provet does not knowingly collect information from children under 14 years.

What Personal Information Does Provet Collect About You and Why?

You will see from the comments below that Your personal information which is collected by Provet is necessary for its activities including the provision of an interactive website whereby You may interact with and share information with others through Your Contribution and Your participation in any public forums etc. To make the Website a better place for You to visit, and to provide You with as many opportunities to benefit from the Website as possible, Provet needs to identify Your needs and interests. In order to do this, Provet may gather the following types of information about you:

A. Information About You From You

Provet receives and stores any information You enter on the Website or provide any other way. The main ways You are able to enter information on the Website includes the details provided on the Contact Us Form and the content of Your Contribution posted to the Website.

The Contact Us Form contains certain contact information about You, including Your name, address, phone number and e-mail address.

B. Automatic Information

Provet automatically receives and stores certain types of information about You whenever You visit the Website. This is mainly done through the use of cookies and Your IP address.

C. E-mail Communications

Depending on your computer's capabilities, Provet may receive a confirmation notice when you open an e-mail from Provet.

D. Information from other sources

At times, to ensure that our records are correct, Provet may receive updated contact, delivery and address information about You from our carriers or other sources.

Access to Your Personal Information

You do not have to give Provet any personal information, although this will make it difficult for You to contact Us. The type of information that Provet receives and stores about You will be provided to You on Your request, except to the extent that such disclosure is not required by law.

If you have concerns about giving personal information, there are various devices available to prevent us from gaining access to information automatically collected when You access the Website. Please discuss these options with Your local IT consultant or contact us.

Linked Sites

The Website contains links to other websites. Provet is not responsible for the privacy practices or the content of other Websites accessed by links from this Website.

Sharing Information

Provet values your visit to the Website and any contribution that You may make to the Website. For this reason Provet does not sell Your personal information, or that of Your pet, to others. Provet only shares the information that it gathers about You, or Your pet, with its associated companies or advertising partners unless otherwise advised.

Your contact information may be used by Provet for a variety of purposes including contacting You regarding an enquiry or contribution or to send You information about Provet, including promotional information.

Cookies obtain certain information when Your web browser accesses the Website. Your IP address may be used to help diagnose problems with our server, to administer the Website and to help identify You and Your enquiry or contribution.

Provet may also share information about You, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to the Website. This also assists us with our marketing and promotional activities.

Provet's advertising partners are committed to the same obligations as we impose on ourselves in relation to the collection of Your personal information. Provet is not responsible for, nor does it make any warranties or representations, about the adequacy of the privacy practices of any of our advertising partners.


All information concerning you and your pets is stored in a secure database on a secure server, and can only be accessed by the Provet system administrator and nominated staff.

We utilise the industry standard security protocol SSL (Secure Sockets Layer) to encrypt your private, ordering and credit card information for maximum security and integrity.

Public Forums

This Website may make chat rooms, forums, message boards, and/or news groups available to you ("Public Forums"). You should exercise caution when using these Public Forums, as any information that is disclosed in such areas becomes public information. You should therefore think carefully before disclosing Your personal information in Public Forums.

Updating Your Personal Information and Indicating Preferences

Any information You provide to Provet may be added to or updated by You. Provet tries to ensure, to the extent that it is able, that Your personal information (especially Your contact and financial information) is as accurate and up-to-date as possible. This helps to ensure that any information or other documents are sent to the correct email address.

You may also choose not to receive any e-mail, promotional or other information from Provet, its associated companies or its advertising partners. When using the Contact Us Form please advise Provet of Your wishes.

Sensitive Information

There is certain information which is deemed to be sensitive at law, including, for example, Your race, sexual preference, criminal record or membership of a political association or trade union. Provet does not knowingly collect any such sensitive information about You, and will not do so unless Your prior consent has been obtained.


Provet shall use its best endeavours to quickly and effectively resolve any dispute arising in relation to Your visit to and Your use of the Website. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of Queensland, Australia and You and Provet submit to the non-exclusive jurisdiction of the Courts and Tribunals of Queensland, Australia.


"Contact Us Form" means the electronic form which You must use, in accordance with the Disclaimer and Terms of Use, to make an enquiry via the Website.

"Your Contribution" includes any comments, suggestions, ideas, questions, articles, links or photographs that You may post or submit to the Website in accordance with the Terms of Use.

Contacting Us

If you have any queries about this Policy or anything else at the Website, please contact us and we will be only too happy to answer Your query.